You can book a Domina hotel from this internet site with the maximum peace of
mind in terms of price as well. Indeed, if you find a lower-priced
rate for the same hotel at the same period on another internet site within 24
hours of making your booking, we undertake to offer you that same rate as well
as applying a supplementary discount of 10%.
The Best Rate Guaranteed is applied to bookings (for which a booking procedure
has been completed) made for a Domina brand hotel from the Domina Hotel Group
web site www.dominahotels.it or www.dominahotels.com. To request the application for the guaranteed best rate, complete the form
which is at the foot of this page.
The Best Rate Guaranteed is applied exclusively to bookings for Domina hotel
rooms, with the exception of the sale of special offers or packages.
The rates included in the guarantee must be accessible to the public and open
to booking, excluding in particular:
- rates reserved for groups
- rates reserved for companies
- rates reserved for agencies
- rates reserved for Domina employees
- rates reserved for Domina partners and their employees
The Best Rate Guaranteed is applied to the type of room equivalent to the one
booked.
The equivalent type of room must be available and bookable on another internet
site at the moment of checking by Domina customer care.
The Best Rate Guaranteed is applied to dates of stay equivalent to the booked
dates of stay.
For requests concerning a booking of two or more consecutive nights (for one
hotel), the Best Rate Guaranteed is carried out on a price per night basis and
not on the total price of the stay.
If the rate found on another internet site is expressed in a different currency
to that of the rate booked from the Domina site, customer care will make the conversion
of that rate into the same currency of the rate offered from the Domina site.
The exchange rate to be applied will be the one in force at the moment of the
initial booking.
Once the rate has been converted, Domina reserves the right to reject the claim
if the difference between the rates appears due to the application of a difference
in exchange rates between the two internet sites in question.
When the Best Rate Guaranteed is applicable, the sales conditions associated
with the rate from the other internet site must be equivalent to the sales conditions
of the rate booked from the Domina site.
In particular, the following need to be considered:
- any need for pre-payment and of payment of a deposit
- cancellation conditions (terms of cancellation)
- conditions of booking modification.
After checking by customer care, the Best Rate Guaranteed will be agreed if the
claim satisfies all the application conditions. Customer care will send you an
e-mail message which will contain your booking’s confirmation number and the new
rate applicable to your booking.
If it is a booking on a pre-paid rate, the hotel will proceed to the reimbursement
of the difference in the price on the credit card debited at the beiginning on-line.
If the claim does not satisfy the conditions connected to the Best Rate Guaranteed,
customer care will send you an e-mail message explaining the reason why the guarantee
cannot be applied.
Should you want to cancel the booking made on the internet site www.dominahotels.it
or www.dominahotels.com, the applicable cancellation conditions are those specified
in the sales conditions described on the site.
Domina Hotel Group declines any responsibility for any expenses incurred as a
result of the cancellation of a booking, for all bookings made on a different
internet site from www.dominahotels.it or www.dominahotels.com.
Domina Hotel Group reserves the right to adapt to bring to an end the Best Rate
Guaranteed, as well as the conditions of this guarantee at any moment whatsoever
and without prior notice.
